The Legus Coffee Café

The LEGUS Coffee Café is a quarterly webinar series with a goal of providing timely and relevant information to member firms, much of it aimed at helping attorneys increase profits from their practice.

Legal Technology – What is Hot and What is Not

Technology advances quickly and it’s not easy to keep up with it while also trying to practice law.  This seminar will cover the hot trends in legal tech and will explain the broader categories of technology that should be on your radar.  You’ll learn how to protect client confidentiality, better organize case information, manage your practice more efficiently and improve profitability. We’ll also cover remote access, essential software tools, and the top web-based services

 

Details:
July 11, 2017 at 11am
Speaker: Barron Henley, Affinity Consulting Group

Creating a Revenue-Generating Client Feedback Program

With 75% of corporate counsel reporting legal spend is holding steady or increasing in 2017, the outlook should be clear skies for law firms. But not so fast! Recent studies show corporate counsel are paring low-performing firms and bringing more work in-house, saving bet-the-company transactions and litigation for outside counsel. And year over year, law firm clients say they aren’t getting the relationship and service they expect from their firms. It’s safe to say that competition for top quality work has rarely been fiercer.

What’s a law firm to do? Get closer to their clients! There’s no better time than the present to implement a well-designed client feedback program. When performed strategically, they can:

-Retain revenue from existing clients
-Cement relationships and loyalty, preventing client defection;
-Uncover problems that could lead to client dissatisfaction and departure;
-Find new roads to revenue with existing clients.

The best feedback programs combine 1:1 interaction with top clients and other feedback gathering tools. But the process is paramount. These interactions with clients must be carefully planned and orchestrated.

Details:
March 21, 2017 at 11am
Speaker: Martha Cusick, Market Advisory Partners